Helpdesk Support Services
Our team is ready and able to serve you and your staff, using a modern ticketing system to organize and track conversations, problems and solutions.
Services included with both MSP I and MSP II Packages:
Remote Support
The Blue Network remote support team provides desktop support to end users on a flexible schedule. Reach us by phone, email or TXT message!
Enhanced Services included only with MSP II Package:
3rd Party Liason
Blue Network acts as a technical liaison between your organization and any IT-related 3rd parties. We spend the time to answer the tough technical questions and coordinate support with less flexible 3rd parties.
Onsite Support
Blue Network provides onsite support services by qualified engineers making scheduled routine or as-needed onsite visits. We are typically onsite within the same or next business day in case of emergencies.